Browsing by Author "Okopi, F."

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Assessing learners' satisfaction towards support services delivery in National Open University Nigeria: implications for counselling services
(i-manager Publications, 2013-10) Okopi, F.; Ofole, N.
This study aims to determining the level of students' satisfaction of learner support services in the study centres of NOUN National Open University of Nigeria and whether the support services offered at the study centres have significant influence on the level of students' satisfaction. A descriptive survey of ex-post facto research design was adopted for this research. Stratified random sampling technique was used in selecting two thousand, one hundred and sixty (2160) samples from eighteen (18) study centres; made up of three (3) study centres in each of the six geopolitical zones of Nigeria. Two hypotheses subjected to Percentile statistics, Friedman Rank Test and Post hoc Wilcoxon Rank Tests via SPSS version 20 at the level of .00 and .01 asymptotic significant level respectively were formulated and analysed in the study The results indicated symbolising significant differences among students' in their satisfaction with learner support services provided by their study centres. Significant difference was also observed on the basis of the geopolitical zones, as learner support services were adjudged to be unsatisfactory in five study centres. Suggestions were offered on how to alleviate the identified problems.
Psychosocial occupational stressors as correlate of job satisfaction among student counsellors in National Open University of Nigeria: implications for intervention
(2014) Okopi, F.; Ofole, N. M.
This study determined whether there were significant relationships between the selected psychosocial occupational stressors of career advancement, workloads, interpersonal work relationship, gender difference in family/work interface, and control/decision latitude and job satisfaction among student counsellors practicing in National Open University of Nigeria. This study adopted descriptive survey of Ex-post facto design. The research population included all the sixty-two student counsellors serving in NOUN as at July, 2013. Purposive sampling technique was used. Out of the sixty two Psychosocial Occupational Stress Scale (POSS) distributed, only forty- four were properly filled and used for analysis. The reliability of the instrument was established using test-retest correlation via Pearson Product Moment Correlation (PPMC) which yielded average of r=.77. The alpha level of significant was set at 0.005. The analyses via SPSS indicated that there were positive low relationships between Job satisfaction and career advancement (r= 0.011; p =0.942), interpersonal relationship (r=. 0.175; p =0.255) and workloads (r=0.102; p =0.511). While there were inverse low relationships between job satisfaction and gender difference in family/work interface (r=.0.-.229; p=0.135 and, control and decision latitude (r=0.-217; p=0.157). All the null hypotheses were accepted, inferring that, there were no significant correlations between psychosocial occupational stressors and job satisfaction of student counsellors in NOUN. These results were therefore attributed to student counsellors’ expert knowledge and skills in the management of stress. Based on the findings, incisive recommendations were also made.